Super simple bike insurance claims process

Sidharth Hampanavar March 26, 2018May 13, 2021

For those who have gone through the claims filing and processing steps after a bike is stolen or damaged, they would support the fact that two key factors determine the success rate of a bike insurance claim payout – prompt action post the mishap and adherence to all steps within the filing process.

If you are a first timer to this process, then you may want to tread the path carefully so that the chances of rejection of claims go down and you can successfully receive compensation from the insurance company for damage due to natural or manmade disasters.

Today’s post gives you a simple way of filing for bike insurance claims and ensure that your claims are processed by the insurer and you do not face rejection to any issues on the way.

Types of claims

First off, you need to know which type of claim you would be filing for. There are two options available to you:

1 – Cashless claims

All insurance providers have a tie-up with chosen garages. If you opt to do the repairs at such garages then you can avail of cashless claims. This way, the garage will send the bill directly to the insurer, who will settle it for you. Do not that you would still have to bear costs for the below –

Voluntary deductible opted in your insurance plan
Any parts not covered by the policy

Reimbursement of claims

In case you do not have a network garage nearby then you can go for reimbursement method of claim settlement. In this scenario, you can have the bike surveyed by the surveyor, repaired and pay the bill. You can then submit the bill for reimbursement.

Steps to file claims

1 – Inform the insurance company

The very first step in going for a successful claim is to promptly intimate the insurance company. Every company will have a dedicated claim toll free number. You can also connect with Turtlemint and our professional experts will handle the claims process to assure total peace of mind to you.

It is very important that you don’t start with the repair without intimating the insurance company. They will first inspect the extent of damage and carry out their assessment. In case of an accident, it is recommended to film a video immediately as it can add substantial weight in your favor in the claims settlement process.

2 – Fill up claims form

You can download the application form in order to register the claim with the insurance company.

3 – Get repairs at doorstep or nearest garage

You can take the bike to the nearest network garage associated with your insurance company. In case there isn’t one then you can take the nearby garage too (and then claim reimbursement on the claims). Many insurance companies also provide the facility to have a repair person come to your doorstep for the repair work.

4 – For third party claim, you need to submit RC copy, FIR,driver license copy, claim form

5 – For theft, you need to submit bike keys, RC copy, FIR, driver license copy, claim form

When is claim not accepted?

It makes sense for a policyholder to be aware of this so that they can raise claims only for valid reasons. When you file a claim, the company assesses if the claim is arising due to any of the below mentioned causes. If so, it is likely to be rejected.

Loss of accessories (unless you have an accessory add-on cover)
General wear and tear
Driving under the influence of intoxicating substances
Lapsed bike insurance policy
When driving without a valid driver’s license

To wrap up

These pointers would be of immense help when you are faced with the ordeal of having your bike repaired as well as take care of timely claims filing for compensation. Do connect with us at Turtlemint for your claims related queries and get unbiased and expert answers to assist with proper claims filing.